Our Burton-upon-Trent residential service, River Lodge, receives fresh new CQC rating!

River Lodge, a Lifeways residential service in Burton-upon-Trent, Staffordshire, has this month received a fresh new rating from England's health and social regulator, the Care Quality Commission (CQC).

The residential service is home to eight adults with support needs, including autism and learning disabilities.

After a CQC inspection in February, River Lodge was freshly rated ‘Good’ in March by the regulator. This means that the CQC inspector found River Lodge to be safe, and well-led.

What the CQC report says about River Lodge:

• People were at the heart of their own care and support. Staff supported people in a way which safely managed risk, but ensured people were able to live as independently as possible to enhance people's quality of life.
• The registered manager and management team were committed to making River Lodge a nice place to live and were passionate about ensuring people received tailored and compassionate care.
• One relative said, "[Person] always has someone there with them as that is what they need. There is always staff around and [person] is more than looked after."
• A relative said, "Everyone is friendly, always contactable and always very helpful. I am never worried about picking the phone up and vice versa. It is a good place for [person] to live and I have no concerns at all."

Teamwork

River Lodge’s Registered Manager, Kieran Mann – seen in the image above celebrating with his team members – attributes the fresh new CQC rating to a collaborative effort from his team.

“It’s been a great one-and-a-half years working at River Lodge working collaboratively with the staff team, the people we support and Lifeways support functions to ensure an improved rating and be able to evidence all the positive work taking place throughout the service,” says Kieran.

River Lodge had previously been inspected by the CQC in 2021.

All health services in England are provided one of four ratings by the CQC: Outstanding, Good, Requires Improvement, or Inadequate.

The full report is available for reading on the CQC website.

About Lifeways:

Lifeways is the UK’s largest team of support professionals providing support for adults in the community.

We support adults with diverse and complex needs, including learning disabilities, autism, physical disabilities, acquired brain injuries, and mental health conditions. 

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