From Shop Worker to Registered Manager

Our Registered Manager Craig Taylor tells the decade long story of how he worked his way from a 19-year-old shop worker to a manager, through training opportunities and qualifications.  

Craig started working for Lifeways at the age of 19 back in 2010. With no prior care experience after working in a supermarket, he was hired as a Support Worker, a role which he held for 7 years. During this time, he gained invaluable life experience by working in a service with individuals, which he found truly amazing!  

After working as a support worker, Craig decided he wanted to progress in Lifeways. So he achieved his Level 3 Diploma in Health and Social Care and was shortly promoted to team leader. After just 14 months, Craig was given the opportunity to become a service manager and enrol in the Level 5 Health and Social Care Management course.  After just 18 months as a service manager, he was approached to become registered with CQC.  

Craig took full advantage of the training and development opportunities available to Lifeways employees. He said:  

"While working at Lifeways I have learned more than what I can put into words. Alongside all the qualifications, certificates, and skills learned, working in health and social care is rewarding and fulfilling, yet challenging all at the same time. 

 Lifeways offer a fantastic platform for individuals looking to progress in this line of work. Hard work, dedication, and going the extra mile does not go unnoticed. For new starters, they offer an inclusive and comprehensive induction and all employees have the opportunity to enrol on diploma courses to further their learning". 

As a Lifeways registered manager, Craig’s main focus within his role is to ensure that the individuals supported by Lifeways receive exceptional and person-centered support. He oversees the management and the quality of Lifeways services. 

"I am responsible for around 60 staff members and around 50 people we support. My main responsibilities within the company are to oversee the operational duties, compliance, and safety within the services, ensuring we are working in line with policy, government, local, and CQC standards. 

The autonomy that Lifeways gives me to improve the lives of the individuals we support is what I love about the job. Lifeways have extensive teams that can assist and support with any challenges you may face. We are all working to the same goal, to provide the highest levels of support.” 

To see how you can join the team at Lifeways, visit our careers page.